Política de envío
Last update at 2025/07/30
Shipping Policy
Standard Shipping
Processing Time 3 business days (excludes weekends and holidays)
Order cut off at 12:00AM (GMT+08:00) Hong Kong time.
Delivery Times & Fees by Region
🌍 Western & Northern EuropeCountries: Germany, Italy, Portugal, Spain, Switzerland, UK, Belgium, Netherlands, Ireland. Hungary,France,Slovenia. Denmark, Norway.
Delivery Time: 4-12 business days
Shipping Fees:
· Order 0 < Weight ≤ 3 KG : $0 USD
· Order 3.001 < Weight ≤ 6 KG : $35 USD
· Order 6.001 < Weight ≤ 9 KG : $42 USD
· Order 9.001 < Weight ≤ 12 KG : $49 USD
· Order 12.001 < Weight ≤ 20 KG : $56 USD
· Order Weight >20 KG : $63 USD
(Note: Poolsvacuum.com will charge the local currency equivalent to the USD shipping fees specified above, based on the exchange rate effective on the transaction date. The actual amount charged in your local currency may vary due to exchange rate fluctuations, bank fees, or currency conversion costs. This conversion is processed by Shopify's payment system, which may apply additional conversion fees.)
Countries: United States
Delivery Time: 4-12 business days
Shipping Fees:
· Order 0 < Weight ≤ 3 KG : $0 USD
· Order 3.001 < Weight ≤ 6 KG : $50 USD
· Order 6.001 < Weight ≤ 9 KG : $60 USD
· Order 9.001 < Weight ≤ 12 KG : $70 USD
· Order 12.001 < Weight ≤ 20 KG : $80 USD
· Order Weight >20 KG : $90 USD
(Note: Poolsvacuum.com will charge the local currency equivalent to the USD shipping fees specified above, based on the exchange rate effective on the transaction date. The actual amount charged in your local currency may vary due to exchange rate fluctuations, bank fees, or currency conversion costs. This conversion is processed by Shopify's payment system, which may apply additional conversion fees.)
🌎 North America
Countries: Mexico,Canada
Delivery Time: 4-12 business days
Shipping Fees:
· Order 0 < Weight ≤ 3 KG : $0 USD
· Order 3.001 < Weight ≤ 6 KG : $25 USD
· Order 6.001 < Weight ≤ 9 KG : $30 USD
· Order 9.001 < Weight ≤ 12 KG : $35 USD
· Order 12.001 < Weight ≤ 20 KG : $40 USD
· Order Weight >20 KG : $45 USD
(Note: Poolsvacuum.com will charge the local currency equivalent to the USD shipping fees specified above, based on the exchange rate effective on the transaction date. The actual amount charged in your local currency may vary due to exchange rate fluctuations, bank fees, or currency conversion costs. This conversion is processed by Shopify's payment system, which may apply additional conversion fees.)
🌏 East & Southeast Asia
Countries&Regions : Japan, Malaysia, Singapore, Taiwan (Region), Thailand, Philippines, Indonesia.
Delivery Time: 4-12 business days
Shipping Fees :
· Order 0 < Weight ≤ 3 KG : $0 USD
· Order 3.001 < Weight ≤ 6 KG : $25 USD
· Order 6.001 < Weight ≤ 9 KG : $30 USD
· Order 9.001 < Weight ≤ 12 KG : $35 USD
· Order 12.001 < Weight ≤ 20 KG : $40 USD
· Order Weight >20 KG : $45 USD
(Note: Poolsvacuum.com will charge the local currency equivalent to the USD shipping fees specified above, based on the exchange rate effective on the transaction date. The actual amount charged in your local currency may vary due to exchange rate fluctuations, bank fees, or currency conversion costs. This conversion is processed by Shopify's payment system, which may apply additional conversion fees.)
🌏 East & Southeast Asia
Region : Hong Kong SAR
Delivery Time: 4-7 business days
Shipping Fees:
· Order 0 < Weight ≤ 3 KG : $0 USD
· Order 3.001 < Weight ≤ 6 KG : $25 USD
· Order 6.001 < Weight ≤ 9 KG : $30 USD
· Order 9.001 < Weight ≤ 12 KG : $35 USD
· Order 12.001 < Weight ≤ 20 KG : $40 USD
· Order Weight >20 KG : $45 USD
(Note: Poolsvacuum.com will charge the local currency equivalent to the USD shipping fees specified above, based on the exchange rate effective on the transaction date. The actual amount charged in your local currency may vary due to exchange rate fluctuations, bank fees, or currency conversion costs. This conversion is processed by Shopify's payment system, which may apply additional conversion fees.)
🕌 Middle East
Countries: Bahrain, UAE, Saudi Arabia, Qatar, Kuwait, Oman, Turkey, Iraq, Israel.
Delivery Time: 4-12 business days
Shipping Fees:
· Order 0 < Weight ≤ 3 KG : $0 USD
· Order 3.001 < Weight ≤ 6 KG : $25 USD
· Order 6.001 < Weight ≤ 9 KG : $30 USD
· Order 9.001 < Weight ≤ 12 KG : $35 USD
· Order 12.001 < Weight ≤ 20 KG : $40 USD
· Order Weight >20 KG : $45 USD
(Note: Poolsvacuum.com will charge the local currency equivalent to the USD shipping fees specified above, based on the exchange rate effective on the transaction date. The actual amount charged in your local currency may vary due to exchange rate fluctuations, bank fees, or currency conversion costs. This conversion is processed by Shopify's payment system, which may apply additional conversion fees.)
🌵 South America
Countries: Brazil, Argentina, Costa Rica, Colombia, Chile.
Delivery Time: 4-12 business days
Shipping Fees:
· Order 0 < Weight ≤ 3 KG : $0 USD
· Order 3.001 < Weight ≤ 6 KG : $25 USD
· Order 6.001 < Weight ≤ 9 KG : $30 USD
· Order 9.001 < Weight ≤ 12 KG : $35 USD
· Order 12.001 < Weight ≤ 20 KG : $40 USD
· Order Weight >20 KG : $45 USD
(Note: Poolsvacuum.com will charge the local currency equivalent to the USD shipping fees specified above, based on the exchange rate effective on the transaction date. The actual amount charged in your local currency may vary due to exchange rate fluctuations, bank fees, or currency conversion costs. This conversion is processed by Shopify's payment system, which may apply additional conversion fees.)
🦘 Oceania
Countries: Australia
Delivery Time: 4-12 business days
Shipping Fees:
· Order 0 < Weight ≤ 3 KG : $0 USD
· Order 3.001 < Weight ≤ 6 KG : $25 USD
· Order 6.001 < Weight ≤ 9 KG : $30 USD
· Order 9.001 < Weight ≤ 12 KG : $35 USD
· Order 12.001 < Weight ≤ 20 KG : $40 USD
· Order Weight >20 KG : $45 USD
Countries: New Zealand
Delivery Time: 4-12 business days
Shipping Fees:
· Order 0 < Weight ≤ 3 KG : $15.99 USD
· Order 3.001 < Weight ≤ 6 KG : $29.99 USD
· Order 6.001 < Weight ≤ 9 KG : $39.99 USD
· Order 9.001 < Weight ≤ 12 KG : $49.99 USD
· Order 12.001 < Weight ≤ 20 KG : $52.99 USD
· Order Weight >20 KG : $59.99 USD
(Note: Poolsvacuum.com will charge the local currency equivalent to the USD shipping fees specified above, based on the exchange rate effective on the transaction date. The actual amount charged in your local currency may vary due to exchange rate fluctuations, bank fees, or currency conversion costs. This conversion is processed by Shopify's payment system, which may apply additional conversion fees.)
🐘 Africa
Countries: South Africa, Egypt, Morocco
Delivery Time: 4-12 business days
Shipping Fees:
· Order 0 < Weight ≤ 3 KG : $0 USD
· Order 3.001 < Weight ≤ 6 KG : $25 USD
· Order 6.001 < Weight ≤ 9 KG : $30 USD
· Order 9.001 < Weight ≤ 12 KG : $35 USD
· Order 12.001 < Weight ≤ 20 KG : $40 USD
· Order Weight >20 KG : $45 USD
(Note: Poolsvacuum.com will charge the local currency equivalent to the USD shipping fees specified above, based on the exchange rate effective on the transaction date. The actual amount charged in your local currency may vary due to exchange rate fluctuations, bank fees, or currency conversion costs. This conversion is processed by Shopify's payment system, which may apply additional conversion fees.)
🕌 South Asia
Countries: India
Delivery Time: 4-12 business days
Shipping Fees:
· Order 0 < Weight ≤ 3 KG : $0 USD
· Order 3.001 < Weight ≤ 6 KG : $25 USD
· Order 6.001 < Weight ≤ 9 KG : $30 USD
· Order 9.001 < Weight ≤ 12 KG : $35 USD
· Order 12.001 < Weight ≤ 20 KG : $40 USD
· Order Weight >20 KG : $45 USD
(Note: Poolsvacuum.com will charge the local currency equivalent to the USD shipping fees specified above, based on the exchange rate effective on the transaction date. The actual amount charged in your local currency may vary due to exchange rate fluctuations, bank fees, or currency conversion costs. This conversion is processed by Shopify's payment system, which may apply additional conversion fees.)
Due to customs clearance procedures, your actual delivery time may be affected.
Please note that these are estimated delivery times only, therefore poolsvacuum.com is not guaranteeing delivery dates.
Shipping time starts after order processing and excludes customs delays.
# In some countries, batteries cannot be shipped. We will deliver the battery case to the customer. You need to buy the battery from the local store.
# Some remote country will be charged shipping fees according to the quotation of logistics company.
# Ensure that customer calls are only used to receive logistics information
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability
ORDER TRACKING
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
TAXES & DUTIES
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at poolsvacuum.com . For further details of charges, please contact your local customs office.
CUSTOMS & REGULATIONS
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
FOREIGN TRANSACTION FEES
If you credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.
Our store prices are shown in your local currency, but in USD when you checkout. All transactions will be handled in USD through Paypal or Credit card at the checkout page.
Contact
Should you have any questions about this policy, or if you would like to exercise any of the rights available to you, please contact us at:
- Store Name: Poolsvacuum
- Company Name: INSABIO CO., LIMITED
- Email: service@poolsvacuum.com
- WhatsApp: +852 5562 4786
- Address: HO20 3/F PHASE 2 KWAI SHING IND BLDG 42-46 TAI LIN PAI RD KWAI CHUNG HONG KONG
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Customer Service: 10:00 am - 7:00pm (GMT+8)
